Did you know the average cost to ship a car across the country is approximately $1,650? Transporting your vehicle can be a significant investment, and ensuring a safe and reliable journey is paramount. But with so many auto transport companies, how do you separate the exceptional from the mediocre?

Welcome to our comprehensive guide on the top 10 questions to ask when hiring an auto transport company. We understand that your vehicle is more than just a mode of transportation—it’s a valuable asset that deserves the utmost care and attention. That’s why we’ve curated this guide to equip you with the knowledge and confidence to make an informed decision.

According to recent reports, the demand for auto transport companies is soaring as more people relocate to new cities and states. But not all companies are created equal. You deserve a reputable and customer-focused company that understands the intricacies of transporting vehicles and provides exceptional service.

This article will explore the top 10 questions that will help you identify a trustworthy auto transport company. From licensing and insurance to delivery timelines, pricing structures, and customer reviews, we will delve into the key factors determining a company’s reliability and professionalism.

So let’s unveil the essential questions to ensure your vehicle reaches its destination safely, securely, and on time. By the end of this guide, you’ll be equipped with the knowledge to choose an auto transport company that prioritizes your satisfaction and delivers excellence at every step.

  1. Is the company licensed and insured?

 When it comes to entrusting your vehicle to an auto transport company, it is crucial to ensure that the company is properly licensed and insured. Why is this important? Well, licensing indicates that the company has met certain requirements and regulations set by the relevant authorities. It assures you that they are a legitimate and reputable business.

When inquiring about the company’s licensing, ask if they possess the necessary permits and credentials to operate as an auto transport service provider. This may include licenses issued by the Department of Transportation or other regulatory bodies. Additionally, inquire about their insurance policies. A reliable auto transport company should have adequate insurance coverage that protects your vehicle in the event of any unforeseen accidents or damages during transportation.

  1. What is the estimated delivery timeline?

One of the crucial aspects to consider when hiring an auto transport company is the estimated delivery timeline. Understanding the expected timeframe allows you to plan and make necessary arrangements accordingly. Whether you’re moving to a new location or awaiting the arrival of your recently purchased vehicle, having a clear idea of when it will be delivered provides peace of mind and avoids unnecessary stress.

Various factors can influence the delivery timeline. For instance, the distance between the pickup and delivery locations plays a significant role. Longer distances may naturally require more time for transportation. The specific route, road conditions, and weather conditions can also impact the estimated delivery time.

Other factors that may affect the timeline include the availability of carriers, the company’s workload, and any potential delays due to unforeseen circumstances such as traffic or mechanical issues. 

  1. How does the pricing structure work?

Understanding the pricing structure of an auto transport company is essential for making an informed decision. The pricing models in the industry can vary, but there are a few common approaches. 

One prevalent model is distance-based pricing, where the cost is calculated based on the distance between the pickup and delivery locations. Another model is weight-based pricing, which considers the weight of the vehicle being transported. Some companies also use flat-rate pricing, where a fixed fee is charged regardless of distance or weight.

It’s important to recognize the factors that can influence the overall cost of auto transportation. One such factor is the distance of the transportation route. Longer distances may incur higher costs due to fuel and time required. The size and weight of the vehicle can also impact the cost, as larger or heavier vehicles may require specialized equipment for transportation.

Other factors that can influence pricing include the type of vehicle (such as a standard car, luxury vehicle, or oversized vehicle), the availability of carriers, the time of year (peak seasons may have higher prices), and any additional services requested, such as enclosed transport or expedited delivery.

  1. Can you provide references or customer reviews?

When considering an auto transport company, asking for references or customer reviews can provide valuable insights into their reputation and quality of service. By hearing from previous customers, you can better understand their experiences and level of satisfaction. 

Customer feedback can help you assess the company’s reliability, professionalism, and ability to meet deadlines. It allows you to make an informed decision based on the real experiences of others who have utilized their services.

When reviewing customer reviews or testimonials, it’s important to consider a few factors. Firstly, look for consistency in the feedback. Do multiple customers highlight similar positive aspects of the company’s service? Additionally, pay attention to any specific details mentioned, such as punctuality, communication, or handling of vehicles. This can give you a clearer picture of the company’s strengths.

It’s also helpful to evaluate the overall sentiment of the reviews. Are the majority of reviews positive or are there recurring negative issues mentioned? Remember that no company is perfect, but if there are consistent negative trends in the reviews, it may raise concerns about their reliability.

Lastly, consider the credibility of the sources providing the reviews. Authentic and verified customer reviews from reputable platforms or references the company provides hold more weight than anonymous or unverifiable sources.

  1. What is your experience in handling specific vehicle types?

When hiring an auto transport company, it is crucial to inquire about their experience in handling specific types of vehicles. Each vehicle has unique characteristics and requirements, and working with a company specialising in transporting your specific type of vehicle can offer numerous benefits. They possess the necessary knowledge, equipment, and techniques to ensure your vehicle’s safe and secure transportation, giving you peace of mind throughout the process.

Specialized vehicles, such as classic cars, luxury vehicles, motorcycles, or oversized vehicles, may require extra care and attention during transportation. Classic cars, for instance, may need additional protection to prevent any damage to their delicate exteriors or interiors. 

Luxury vehicles may have advanced electronic systems that require specialized handling. Motorcycles may require specific loading and securing methods to ensure their stability. Oversized vehicles may face challenges related to weight restrictions or the need for specialized trailers.

  1. How do you ensure the safety and security of vehicles during transit?

Reputable auto transport companies prioritize safety by implementing secure vehicle fastening methods and offering enclosed transport options. Their experienced drivers follow strict safety protocols. These companies provide tracking systems for real-time updates on vehicle location, ensuring transparency and peace of mind. Comprehensive insurance coverage protects against potential damages or accidents.

  1. What are the available communication channels during the transportation process?

Clear and accessible communication is vital during the transportation process. It allows you to stay informed about the progress of your vehicle and address any concerns or inquiries promptly. Effective communication ensures a smooth and satisfactory experience.

Reputable auto transport companies offer various communication channels to cater to your preferences. These may include phone support, email correspondence, or online portals where you can track the status of your vehicle and exchange messages with the company’s representatives. Having multiple communication options ensures that you can easily reach out and receive updates or assistance throughout the transportation journey.

  1. Do you offer any additional services or benefits?

Some auto transport companies provide additional services that can enhance your transportation experience. These may include options like door-to-door delivery, where the company picks up and delivers your vehicle directly from and to your desired locations. They may also offer vehicle inspection services to document the condition of your vehicle before and after transportation, ensuring transparency and peace of mind.

Selecting a company that offers additional services or benefits can provide added convenience and assurance. Door-to-door delivery eliminates the need for you to coordinate transportation to and from terminals. Vehicle inspection services help establish the condition of your vehicle and protect you against potential disputes. These extra perks can contribute to a seamless and worry-free auto transport experience.

  1. How do you handle potential delays or unforeseen circumstances?

Reliable auto transport companies have contingency plans in place to address potential delays or unforeseen circumstances. They follow established procedures to minimize disruptions and ensure the smooth continuation of the transportation process. These plans may include alternative routes, backup carriers, or rescheduling options to mitigate any unexpected challenges.

Common issues that may lead to delays or unforeseen circumstances include traffic congestion, weather conditions, or mechanical breakdowns. In such cases, the company may communicate with you promptly, provide updates on the situation, and offer alternative solutions or estimated timeframes for resolution. They work diligently to overcome these challenges and prioritize timely and efficient delivery of your vehicle.

  1. What are the terms and conditions of the contract or agreement?

It is crucial to carefully review and comprehend the terms and conditions of the contract or agreement before proceeding with an auto transport company. By doing so, you can ensure that you know your rights, obligations, and any potential risks involved. Understanding the terms helps establish clear expectations and avoids misunderstandings throughout transportation.

When reviewing the contract, pay attention to essential elements such as cancellation policies, including any associated fees or notice requirements. Additionally, examine liability clauses to understand the extent of the company’s responsibility for potential damages or losses during transportation.


Selecting the right auto transport company is a decision that should not be taken lightly. The key questions discussed in this article serve as a valuable guide in evaluating potential candidates and ensuring a positive experience. 

When it comes to reliable and trusted auto transport services, Fure Auto Transport stands out. With our unwavering commitment to customer satisfaction, safety, and professionalism, we have built a reputation for excellence in the industry. By choosing Fure Auto Transport, you can be confident that your vehicle will be handled with the utmost care and transported securely to its destination. Our team of experienced professionals, transparent communication channels, and adherence to safety protocols set us apart.

Experience the peace of mind that comes with entrusting your vehicle to us. Contact us today to discuss your transportation needs, and let us provide you with a seamless and worry-free experience. 

Your satisfaction is our priority.